Refund policy

What is your Return Policy for Online Purchases?

Quickly and easily return your item(s) through our Returns Portal!

How long do I have to return my item?

You have 7 days from the date of purchase to return your item.

Can I exchange items?

You can simply exchange your item(s) by using our Online Returns Portal . You may also info@mellowsora.com and email us your desired model.

Prepaid Return Labels:
With limited exceptions, we do not provide prepaid return labels; you are responsible for covering shipping costs to return.

Handmade Products
At Mellow Sora, we specialize in handmade products. As a result, slight variations in size, color, and design are normal and should be expected. If these variations are a concern, we recommend ordering with caution.

Additional Information on Mellow Sora's Online Return Policy:

Damaged or Significantly Different Items

If you receive an item that is damaged or significantly different from the product displayed on our website, you are entitled to file a claim within 7 days of receipt.

Please inspect your order immediately upon receipt for any visible damage or discrepancies.
To facilitate your claim, provide clear photos of the issue and contact us directly.
We will offer a replacement for the damaged or incorrect item, with a reasonable shipping option.
Depending on the nature of the issue, we may offer a partial refund, discount, or other alternative solutions to ensure your satisfaction.

Returns for Non-Defective Items

If you wish to return an item without a valid reason (such as change of mind or no longer wanted), you must notify us within 7 days of receiving the item. The following conditions apply:
Notify us first before returning the item, and we will provide a return address.

All returned items must be in unused condition with original packaging, intact barcode, and tags attached (box is acceptable).

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure the item arrives safely.
Once the item is received and inspected, we will issue an exchange for an item of equal value or provide you with a store credit.
Items that do not meet the above requirements (such as being used, altered, or missing tags) may be rejected for return or exchange.

Exchanges

If you wish to exchange an item, please notify us within 7 days of receipt. You will be responsible for all return and shipping costs associated with the exchange.
We will process your exchange as soon as we receive the returned item, and you will receive an item of equal value. If the item you want is out of stock, we will offer you the option to select another item or receive store credit.

Additional Information

Return Shipping: All return shipping costs are at the customer’s expense unless the item was damaged or incorrect.
Refunds: Refunds are not provided for non-defective items unless the item is faulty or not as described. Refunds, if issued, will be processed back to the original payment method.
Restocking Fees: We do not charge restocking fees. However, if the item is returned in non-original or used condition, it may be subject to a partial refund, depending on the circumstances.
Lost Returns: Mellow Sora is not responsible for lost or damaged returns during shipping. We highly recommend using a trackable shipping service for any returns.