FAQs
SHIPPING
Your order will ship out as soon as it’s processed by our warehouse. Our order processing times are: 24-72 hours depending on product design and Item. Most of our items are made upon order to ensure the best quality for our customers!
| Region | Standard Shipping Time | Expedited Shipping Time |
|---|---|---|
| US | 10–15 Business Days | 6–8 Business Days |
| UK | 8–12 Business Days | 7–10 Business Days |
| Most Europe | 8–15 Business Days | 7–10 Business Days |
| West Europe (DE, FR, IT, ES, etc.) | 10–15 Business Days | 8–12 Business Days |
| CA (Canada) | 8–15 Business Days | 7–12 Business Days |
| AU (Australia) | 8–12 Business Days | 7–10 Business Days |
| JP (Japan) | 6–10 Business Days | 6–10 Business Days |
| HK (Hong Kong) | 3–5 Business Days | 1–3 Business Days |
| Rest of World | 10–15 Business Days | 8–12 Business Days |
*Delivery times vary depending on your location（update on March 2026)
*You will receive tracking information of your parcel by email between 24-72 hours of ordering.
If you have any questions or you change your mind please contact us feel free to contanct us via info@mellowsora.com
ORDERS
WHERE CAN I FIND MY TRACKING NUMBER?
All tracking will be available once the item arrives in the destination country! Once the item arrives we will be able to update you with the tracking number.
You can also track your orders on this page
https://mellowsora.com/apps/17TRACKIf this system now work good
Please you can also track the number here
WHEN WILL YOU SHIP MY ORDER?
Your order will ship out as soon as it’s processed by our warehouse. Our order processing times are:
24-72 Hours Depending On Product Design and Item. Most of our items are made upon order to ensure the best quality for our customers!
You will receive tracking information of your parcel by email between 24-72 hours of ordering.
Expedited shipping (pay service)
You should contact info@mellowsora.com to upgrade it.
MY ORDER STATUS SAYS “DELIVERED” BUT I HAVE NOT RECEIVED IT.
Please contact us at info@mellowsora.com
IF THE ORDERS NOT DELIVERED IN TIME.
Expedited shipping over 25 days, we will refund shipping cost to customers. Over 60 days not delivered , we can make resend or full refund!
THERE’S SOMETHING WRONG WITH MY ORDER.
Please email us or message us on Instagram for the quickest reply!
HOW LONG DOES IT TAKE FOR A RETURN/EXCHANGE TO BE COMPLETED?
We typically process returns/exchanges within 48 hours upon receiving your package.
DO YOU SHIP INTERNATIONALLY?
We currently ship to over 80 countries!
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Shipping times vary depending on your country of residence and the shipping method you select.
WILL I NEED TO PAY DUTIES AND TAXES?
No.
-Mellow Sora Team